Our policy lasts 30 days from the date of delivery. If more than 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not able to be returned or refunded.
To complete your return, we require a receipt or proof of purchase - the order number is usually sufficient for this.
Refunds (if applicable)
To return a product first we need proof that it arrived damaged. Some products may need to be returned to us to inspect (at the buyer's cost) but for others a photo may be sufficient. Partial refunds may be considered, on a case-by-case basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund and it's been more than 5 working days since it was issued, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank - there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will discuss the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, contact firstname.lastname@example.org. You will be responsible for paying for your own shipping costs for returning your item, and we recommend tracking the product in the off case it goes missing. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.